Returns & Refunds

Thank you for ordering directly from Ingrid J. Adams.

We want every customer to receive the book they ordered in good condition. Because printed books ordered through this website are produced on demand through BookVault and its print and distribution partners, returns and refunds are reviewed according to the nature of the issue and any applicable consumer protection laws in the customer’s country.

Damaged, Defective, Misprinted, or Incorrect Items

If your book arrives damaged, defective, misprinted, or you receive the wrong item, please get in touch through the contact page as soon as possible, ideally within 14 working days of receiving your order.

Please include:

Your order number
Your full name
The email address used when placing the order
A clear description of the issue
Clear photos showing the damage, defect, misprint, or incorrect item

Once the issue has been reviewed, a replacement copy, reprint, or refund may be offered depending on the circumstances and the outcome of the fulfilment review.

Change-of-Mind Returns

If you wish to return a book for a reason other than damage, defect, misprint, or receiving the wrong item, please get in touch before sending anything back.

Returned books must be unused, undamaged, and in a resalable condition.

Unless required otherwise by applicable law, customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges may not be refundable once an order has been produced and dispatched, except where required by applicable law.

UK and EU Customers

If you are a consumer located in the United Kingdom or European Union, you may have statutory cancellation rights for online purchases.

Where applicable, you may have the right to notify us that you wish to cancel your purchase within 14 days of receiving the goods. You may then have a further 14 days to return the goods.

This policy does not limit any mandatory consumer rights that apply under local law.

Non-Returnable Situations

A refund, replacement, or return may not be available where:

The customer provided an incorrect, incomplete, or outdated shipping address
The customer selected an untracked shipping option and tracking is unavailable
The item was damaged after delivery
The issue was not reported within the applicable time period
The book has been used, damaged, or is no longer in resalable condition, unless the item was defective when received
The order was placed through a third-party retailer rather than this website

Refund Method

Approved refunds will usually be issued to the original payment method.

Processing times may vary depending on the payment provider, bank, or card issuer.

Digital Products and Third-Party Retailers

This Returns and Refunds Policy applies only to physical book orders placed directly through this website.

If you purchase ebooks, audiobooks, or print books through Amazon, Apple Books, Kobo, Barnes & Noble, or another third-party retailer, their own delivery, fulfilment, refund, and support policies will apply.